1. Who can purchase refrigerant?
Federal Law provides that ONLY the following can purchase refrigerants.
- Certified Refrigerant Technicians approved by the E.P.A. under Section 608 of the Clean Air Act.
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Purchasers of refrigerant for resale to a Certified Refrigerant Technician.
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Automotive Certified Refrigerant Technicians approved by the E.P.A. under Section 609 of the Clean Air Act (R-12 only).
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2. Do all purchasers need to be licensed?
No, purchasers of R-134a, R-410A, R-404A and refrigerant supplies do not need a license.
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3. Are freight charges extra?
No, all prices include freight and shipping within the contental US.
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4. What if I cancel my order?
There is a $50 or 3% of the purchase amount (whichever is larger) restocking charge for all orders that are cancelled. In addition, if the shipment is en route, freight charges will be added.
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5. How will I know if my order was shipped?
As soon as we get tracking numbers they will be emailed to you. If you do not put in your email address you will have to call in.
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6. What are your hours?
8 AM to 5 PM Mountain time Monday through Friday. You can order 24 hours per day online.
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7. Why do I have to fax you a copy of my license if I gave you my license numbers?
We are required by the EPA to keep a file with your license. We will not ship your order without receiving a copy of your license.
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8. I already faxed you my license, why did I get another email requesting a copy?
Our system automatically sends you an email requesting a copy of your license when you place an order stating you are a Certified Technician or Wholesaler.
If you have already sent in your license or are making a purchase that does not require a license, please select the third option. Otherwise you will get this email.
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9. What if I did not receive tracking numbers?
Some of our products are sent USPS. We will still send you an email saying your order has been shipped.
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10. How long will it take to receive my order?
Shipping can take between 5-7 business days.
If your purchase requires a license, it will be 5-7 days from the day we get a copy of your license along with the signature form.
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